Return Policy

You must be completely satisfied with your purchase.  Let me know how I may help you.  Custom orders are non refundable.  If a purchase is not what you expected please return within 2 weeks, and I will either replace item or refund the cost of item, excluding shipping costs and service fees. 

Payment Policy 

We accept PayPal and all major credit cards via secure server.  You may mail personal checks or money orders.  You may telephone or fax your credit card information if you choose.  Shipments to Massachusetts addresses will be charged sales tax.

Privacy Policy 

Any personal identification information you give to Marj Bates Studio will never be given or sold to a third party.  I may contact you by telephone, text or email if there is a question about your order. 

Shipping Information

All purchases are shipped via USPS.  Optional insurance is available via the shopping cart. If you wish to use a different  method of shipping please let me know.   

Workshop Cancellations

Students registered for workshops will receive a full refund if cancelling at least 3 weeks before the workshop start date.  Students cancelling within 3 weeks of the start date will be given full credit for a future workshop. 

Thank you for your support of my art!